Shipping and Delivery Policy

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Xoegan Technologies Private Limited

Shipping and Delivery Policy

Company Details

Name: Xoegan Technologies Private Limited

Address: Newari, Pachbhinda, Taraiya, Saran 841424, Bihar, India

Email: info@xoegantech.com

Contact No.: +91 98004 16391

Domestic Shipping and Delivery Policy (Within India)

At Xoegan Technologies, we strive to deliver the best services promptly and efficiently within India. Our shipping and delivery policy for domestic clients is as follows:

Delivery Timeframe:

Standard delivery time for IT services and consultation packages within India is 5-7 business days.

The delivery time may vary based on the scope and complexity of the services requested.

Shipping Method:

We provide digital delivery of IT services via email or secure file-sharing platforms.

In cases where physical deliverables (e.g., hardware components or printed reports) are involved, we use reliable courier services within India.

Shipping Charges:

Delivery charges are based on the nature of the service, location, and size of physical deliverables.

Shipping charges will be communicated at the time of order confirmation.

Tracking:

For physical shipments, a tracking number will be provided once the items are dispatched.

Delivery Issues or Delays:

If there are any issues with the delivery or delay beyond the stated timeframe, clients are requested to contact our customer support at info@xoegantech.com or call +91 98004 16391.

Returns/Exchanges:

For services, no returns are allowed once completed. However, in case of issues, clients can request modifications or clarifications.

For physical products, our return policy is applicable as per the courier guidelines.

International Shipping and Delivery Policy (Outside India)

For our international clients, we understand the importance of timely and secure delivery. Our policy for international services is as follows:

Delivery Timeframe:

The typical delivery time for international IT services and consultation packages is 7-15 business days, depending on the nature and complexity of the services.

Timeframes may also vary depending on the client's location and local customs procedures.

Shipping Method:

IT services are delivered digitally via email or secure file-sharing platforms.

For physical shipments (e.g., hardware, printed materials, or any other products), we use trusted international courier services such as DHL, FedEx, and UPS.

Shipping Charges:

International shipping charges are calculated based on the destination, weight, and size of the shipment.

Any applicable customs duties or import taxes are the responsibility of the client. These charges are not included in the shipping cost and will be billed separately by the courier company upon delivery.

Tracking:

Tracking details for physical shipments will be provided once dispatched from our facilities.

Delivery Issues or Delays:

If there are issues with the delivery or delay beyond the expected timeframe, clients are requested to contact our customer support at info@xoegantech.com or call +91 98004 16391.

Any customs or import-related delays are beyond our control and depend on local regulations.

Returns/Exchanges:

As with domestic shipments, returns are not applicable for digital services. However, we offer modifications or clarifications for services delivered.

For physical products, returns and exchanges are handled according to the international courier policies and applicable regulations.

Note:

We recommend our clients to check their local customs regulations before ordering any physical products to avoid unnecessary delays or charges.

For any further queries or assistance regarding our shipping and delivery process, please feel free to reach out to us at info@xoegantech.com or contact us at +91 98004 16391.

This policy is subject to updates and revisions. Please check our website or contact customer support for the latest information.